🔁 4. Return and Refund Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a flexible return and refund policy as outlined below.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible, items must be:

• Unused and in original condition
• Returned in original packaging
• Accompanied by proof of purchase

We reserve the right to reject returns that do not meet these criteria.

Non-Returnable Items

Some items cannot be returned, including:

• Digital downloads
• Gift cards
• Personalized/custom products
• Final sale or clearance items

Return Process

To initiate a return, please email support@onekartshop.store with:

• Your order number
• Reason for return
• Photos (if applicable)

We will review your request and provide return instructions, including the return shipping address.

Refunds

Once we receive and inspect your return, we’ll notify you about the status. If approved, your refund will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).